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SECURITY & PAYMENT

- Security

We have chosen to entrust the management of our online payments to Stripe & Paypal thanks to their 100% encrypted and secure services. You have the option to pay for your order via Stripe using your credit card, or via Paypal using your account.

For more information, please see our payment security page dedicated to this subject.

- Means of payment

  • What means of payment are accepted?

You can pay for your order with the following payment methods:

  • Visa
  • Visa Electron
  • MasterCard
  • American Express
  • PayPal

We do not accept checks or bank transfers.

  • When will I be debited?

You will be debited from your credit card or your PayPal account as soon as you confirm your order.

- Payment Issue

  • My payment has been declined

If your payment is refused, we invite you to contact your bank directly to verify that you have sufficient funds.

If you have sufficient funds, please contact our customer service. An advisor will take care of resolving your problem as soon as possible.

DELIVERY

- Costs & delivery time

  • What are the delivery costs?

Wolf Dream offers delivery from 60€ of purchase. Delivery costs apply for orders under 60€.

  • What are the delivery times?

All information related to the delivery time is directly accessible on our page Delivery

- Shipping

  • Has my order been shipped?

You can follow the progress of your order directly from your customer area. As soon as your order has been dispatched, an email will be sent to you with your tracking number.

COMMAND

- My order

  • I haven't received my order

If you have not received your order, please contact our After Sales Service.

  • An item is missing from my order

If you do not receive all of your order, please contact our After Sales Service.

  • I received products that I did not order

If you receive products that do not correspond to your order, please contact our After Sales Service.

  • My item doesn't fit, can I exchange it?

For more information on product returns, click on "Exchanges and returns »

  • I placed an order several times by mistake

In this case, please contact our After Sales Service

  • I haven't received the order confirmation email

Sometimes this type of email ends up in your spam folder. We invite you to check your spam box. If the email in question is not there, contact our After-Sales Service.

  • I can't access my account

If you cannot access your customer account, contact our After-Sales Service.

  • I can't place my order

If you are unable to place an order:

> Clear the cache of your web browser or smartphone

> Use another internet browser such as google Chrome, Internet Explorer, Mozilla.... Or use another computer or mobile phone

> Check that you have enough funds in your bank account

> Contact your bank to detect a possible problem with your credit card or bank account

If the problem persists, contact our customer service.

  • I'm having problems with my shopping cart

Can't complete your purchase? Can't put the products in your shopping cart? Here are several solutions that may solve your problem:

. Clear the cache of your internet browser or your smartphone

If the problem persists after clearing the cache:

. Change internet browser

If you still cannot add items to your cart, please contact our Customer Service.

BUYING GUIDE

- Size

  • How do I find the right size for my item?

A size guide is available on all product pages. You will find for each item the sizes to select according to your measurements.

- Item

  • I can't find the article I'm looking for

Contact us in this case via our contact form.

  • Do you have a paper catalog?

For environmental reasons, Wolf Dream does not have a paper catalog.

INFORMATION

- Newsletter

  • How do I subscribe to the Wolf Dream newsletter?

Our newsletter is free and allows you to be alerted of new products, promotions or to try to win an item of clothing of your choice each month.

Registration is simple, all you have to do is complete the newsletter form that appears when you visit our site.

You can also subscribe to our newsletter when you checkout by checking the box "receive the latest offers & news".

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